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Only Papers#Voice
Oct 28Wed
  1. ElevenLabs Blog22

    What shoppers choose once they’ve tried a retail AI agent

    ElevenLabs ran three studies across the UK, US, Canada, Australia, Europe, South Africa and Latin America in which most shoppers completed a real task with a live voice agent before answering questions. Nearly half chose speaking and hearing replies going forward, and voice was the top choice on all six shopping tasks, though comparing products split shoppers almost evenly; when told an agent had failed once, the share asking for a person rose from 24% for a late delivery to 61% for a wrong charge. Shoppers wanted a written record of resolutions, and 60% said they would abandon an agent entirely if there were no visible way to reach a person.

Oct 27Tue
  1. ElevenLabs Blog50

    Why voice wins for complex, stressful conversations

    ElevenLabs compared voice calls and chat across hundreds of production agents and found that in conversations longer than two minutes, voice succeeded 32% more often than text chat and resolved successful long conversations about one third quicker. In a simulated canceled-flight scenario, 85% of 98 participants preferred voice, citing speed of resolution and empathy. A 16% reduction in average end-to-end latency across 315 agent conversations correlated with a 26% lift in success rate, with calls ending within 15 seconds falling from 21.1% to 3.8%.