Americans Are Open to AI in Healthcare, but Want Humans Making Final Calls

A Pew Research Center survey of 3,488 U.S. adults conducted June 22-28, 2026 finds Americans are generally open to AI handling healthcare tasks such as translating for patients and scheduling appointments, but most want a human doing a final review. A majority (60%) is uncomfortable with AI being used for diagnoses and treatments, double the 30% who are comfortable, and 46% do not want AI involved in insurance claim decisions. Americans are split on whether AI will improve or worsen patient outcomes (37% better, 36% worse), with adults under 30 growing more pessimistic since 2022.